FAQ
How do I choose a character or color?
On any product with options, pick your character, color, or size right on the product page before adding to bag — your choice carries through to the cart.
How does plush sizing work?
Plush sizes are listed by height in centimeters (e.g. S 30cm, M 40cm, L 55cm). Larger sizes are priced individually — the price updates when you pick a size. Roughly: 25cm ≈ 10 in, 55cm ≈ 22 in.
How should I care for my plush?
Spot clean with mild soap and cool water, then air dry away from direct heat. Fluff gently to restore softness. Surface-washable; ages 3+.
How do I care for drinkware & jewelry?
Stainless bottles and cups are best hand-washed to protect the character art. For silver jewelry, keep dry, store in the pouch provided, and polish gently with a soft cloth.
When will my order ship?
Within 48 hours, with tracking. See Shipping & returns for full details.
Do you take returns?
Yes — 30 days from delivery, unused with tags. Start one from the contact page.
Still stuck? Contact us — we are happy to help.